Frequently Asked Questions

Orders & Payments

Q: How do I track my order?
A: Tracking information is emailed once your order ships. You can also check status in your account dashboard.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Klarna (select countries).

Shipping

Q: How long does shipping take?

Canada: 2-5 business days
US: 3-7 business days
International: 7-14 business days
See full details in our Shipping Policy.

Q: Do you ship internationally?
A: Yes, to most countries. Some restrictions apply to perfumes and certain brands.

Returns & Exchanges

Q: Can I return sale items?
A: Only regular-priced items can be returned within 14 days. Final sale items (marked “25% off or more”) cannot be returned.

Q: How do I start a return?
A: Initiate through our Returns Portal. Include all original packaging and tags.

Product Care

Q: How should I care for my leather shoes?
A: We recommend:

Using shoe trees
Regular conditioning
Professional resoling when needed
See brand-specific care guides on product pages.

Sizing

Q: Are your sizes true to fit?
A: Sizing varies by brand. Consult our detailed Size Guide for each product.

Accounts

Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.